Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in its original packaging. You’ll also need proof of purchase.

To start a return, please contact us at flatfirmstore@gmail.com. Our team will provide instructions on how to proceed with your return.

Items sent back without first requesting a return will not be accepted.

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Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

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Non-Returnable Items

Certain items cannot be returned, including personal care products, sale items, and gift cards.

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Exchanges

To exchange an item, please contact us. The fastest way is to return the original item and place a new order.

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Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at flatfirmstore@gmail.com.